SHIPPING POLICY

 

SpanxL is committed to providing customers with a convenient and transparent delivery experience.

We are pleased to offer free shipping on all orders.

This Shipping Policy explains our shipping arrangements, order processing, delivery estimates, tracking, address requirements, customs, delays, and other delivery-related matters.

By placing an order through https://spanxl.shop, you acknowledge this Shipping Policy, subject to mandatory consumer rights under applicable law.

1. Free Shipping on All Orders

SpanxL provides free shipping on all orders.

Customers do not pay a standard shipping charge for qualifying orders placed through our website.

If any exceptional shipping condition or destination restriction applies, it will be communicated before the order is completed where reasonably possible.

2. Order Processing

After an order is submitted, we begin preparing it for fulfillment.

Standard orders are generally processed within 1–3 business days.

Business days generally exclude weekends and applicable public holidays.

Processing may take longer during:

• Major holidays.

• Seasonal sales.

• Promotional periods.

• High-volume shopping periods.

• Product availability issues.

• Unexpected operational circumstances.

Products requiring additional preparation may require additional processing time.

3. Estimated Delivery Time

Once an order has been processed and shipped, standard delivery is generally estimated at approximately 7–15 business days, depending on the destination and carrier.

Including standard processing time, the overall estimated timeframe is generally approximately 8–18 business days.

These timeframes are estimates and are not guaranteed delivery dates.

Actual delivery may take longer due to customs, weather, carrier delays, holidays, transportation disruptions, remote-area delivery, or other circumstances outside our reasonable control.

4. International Delivery

We may accept orders from customers located in different countries and regions.

International shipments may be subject to customs procedures, import requirements, local regulations, and destination-country restrictions.

Customs processing can affect delivery times and is outside our direct control.

5. Customs Duties and Taxes

Depending on the destination, imported products may be subject to customs duties, import taxes, VAT, brokerage fees, or other government charges.

Unless expressly stated otherwise at checkout, such charges may be the customer's responsibility.

Customers are responsible for complying with applicable import requirements in their destination country.

Customs authorities may inspect or hold shipments, which may cause additional delays.

6. Tracking Information

Where tracking information is available, it may be provided after the order has been shipped.

Tracking information may not become active immediately after shipment.

There may be periods during transportation when tracking information is not updated.

Tracking updates can be delayed because of carrier scanning, customs processing, weekends, holidays, or other logistical circumstances.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify all address information carefully before completing checkout, including:

• Recipient name.

• Street address.

• Apartment, unit, or suite number where applicable.

• City.

• State, province, or region.

• Postal or ZIP code.

• Country.

• Other delivery information required by the carrier.

If you discover an address error after placing an order, contact us immediately at:

info@spanxl.shop

We will make reasonable efforts to assist with corrections before shipment, but an address change cannot be guaranteed once an order has entered fulfillment or shipment.

8. Failed Delivery

A package may fail to be delivered or may be returned if:

• The address is incorrect.

• The address is incomplete.

• The recipient is unavailable where required.

• The package is refused.

• The package is not collected.

• Customs clearance is not completed.

• Import requirements are not satisfied.

• The destination is inaccessible.

• The carrier is unable to complete delivery for another reason.

If a package is returned, please contact:

info@spanxl.shop

We will review the circumstances and determine the available options.

Where permitted by applicable law, additional costs caused by an incorrect address, refusal, or failure to collect a package may be the customer's responsibility.

9. Delayed Shipments

Delivery delays may occur for reasons outside our control.

Examples include:

• Severe weather.

• Customs inspections.

• Customs clearance delays.

• Carrier disruptions.

• Transportation interruptions.

• Public holidays.

• Peak shopping periods.

• Incorrect addresses.

• Government restrictions.

• Security procedures.

• Supply chain disruptions.

• Other extraordinary circumstances.

If you believe your order is significantly delayed, please contact us at:

info@spanxl.shop

We will review available shipping information and provide reasonable assistance.

10. Lost Packages

If tracking indicates that a shipment may have been lost or has not arrived within a reasonable period, please contact us.

We may request information including:

• Order number.

• Shipping address.

• Tracking information.

• Delivery status.

• Confirmation of whether the package was received.

Where appropriate, we may work with the carrier or fulfillment provider to investigate.

The available resolution will depend on the circumstances, carrier findings, and applicable law.

11. Delivered but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

• Your mailbox.

• Your front door or usual delivery location.

• Secure areas around the property.

• Household members.

• Neighbors.

• Building management.

• Carrier delivery notes or photographs, where available.

If you still cannot locate the package, contact us at:

info@spanxl.shop

We may work with the carrier to investigate the delivery.

12. Damaged Packages or Products

If your package arrives damaged, please inspect the contents promptly.

If a product appears damaged or defective, contact us as soon as reasonably possible at:

info@spanxl.shop

Please provide your order number and photographs of the product and packaging where possible.

We will review the circumstances and determine the appropriate solution under our policies and applicable law.

13. Incorrect Products

If you receive a product that differs from the product ordered, please contact us promptly.

Please provide:

• Order number.

• Description of the discrepancy.

• Photographs of the product received.

• Relevant packaging or shipping information where available.

We will review the issue and assist with the appropriate resolution.

14. Multiple Shipments

Products within the same order may occasionally be shipped separately due to product availability, fulfillment arrangements, inventory location, or logistical requirements.

Separate shipments may have separate tracking information.

Receiving only part of an order does not necessarily mean that the remaining products are lost.

15. Evening and Wedding Dress Orders

Evening dresses, wedding dresses, and other formalwear should be inspected promptly after delivery and before being worn, altered, washed, dry-cleaned, or otherwise modified.

If you identify a potential problem, please contact us before making alterations or performing any cleaning or repairs.

Modifications made after delivery may affect return or refund eligibility where permitted by applicable law.

16. Shipping and Returns

We provide free shipping on all orders.

However, free outbound shipping does not automatically mean that return shipping is free.

For standard change-of-mind returns, customers may be responsible for return shipping costs as described in our Return and Refund Policy, unless applicable law requires otherwise.

If an item is defective, damaged, incorrect, or otherwise subject to a legal remedy requiring us to cover return shipping, we will handle the applicable shipping costs in accordance with the circumstances and applicable law.

17. Shipping Restrictions

Some destinations may be subject to restrictions because of:

• Local regulations.

• Carrier limitations.

• Customs requirements.

• Geographic restrictions.

• Security restrictions.

• Other logistical limitations.

If an order cannot be shipped to a particular destination, we may contact the customer regarding available options.

If payment has already been collected and the order cannot be fulfilled, an appropriate refund will be provided where applicable.

18. Holidays and Peak Periods

Orders placed during holidays, promotional events, seasonal sales, or other periods of unusually high demand may require additional processing or delivery time.

Carrier networks may also experience delays during these periods.

Customers purchasing dresses for weddings, ceremonies, parties, celebrations, or other fixed-date events should place orders sufficiently in advance.

Because delivery dates cannot always be guaranteed, customers should allow reasonable additional time when an item is needed for an important occasion.

19. Delivery Estimates Are Not Guaranteed

All delivery timeframes displayed on our website or communicated by us are estimates unless expressly stated otherwise.

We cannot guarantee a specific delivery date when delays result from customs, carriers, weather, government actions, transportation disruptions, incorrect addresses, or other circumstances outside our reasonable control.

Nothing in this section limits mandatory consumer rights concerning delivery.

20. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at:

info@spanxl.shop

We will make reasonable efforts to accommodate requests before fulfillment begins.

Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.

In such cases, the applicable Return and Refund Policy may apply after delivery.

21. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information.

• Monitoring tracking information when available.

• Completing required customs procedures.

• Paying applicable duties or taxes where required.

• Collecting packages where necessary.

• Contacting us promptly about shipping problems.

Incorrect or incomplete information may cause delivery delays or additional costs.

22. Third-Party Carriers and Fulfillment Providers

We may use third-party shipping carriers and fulfillment providers to deliver orders.

Carrier operations are outside our direct control, and delivery may be affected by circumstances beyond our reasonable control.

Where appropriate, we may contact the carrier or fulfillment provider to investigate delivery issues.

23. Force Majeure

We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, transportation failures, labor disputes, government restrictions, customs delays, epidemics, pandemics, supply chain disruptions, infrastructure failures, or other extraordinary events.

We will make reasonable efforts to assist affected customers and resume normal operations when circumstances permit.

24. Contact Us

For questions about shipping, tracking, delivery delays, lost packages, damaged products, incorrect deliveries, or other shipping matters, please contact:

SpanxL
Website: https://spanxl.shop/
Email: info@spanxl.shop

We are committed to providing clear shipping information and reasonable assistance throughout the delivery process.