RETURN AND REFUND POLICY

 

At SpanxL, we want our customers to feel confident when shopping for dresses for weddings, evening events, celebrations, formal occasions, and everyday special moments. We understand that selecting a dress online involves considerations such as size, fit, color, style, and occasion.

This Return and Refund Policy explains the conditions and procedures that apply to returns, refunds, and exchanges for purchases made through https://spanxl.shop.

By placing an order through our website, you acknowledge this policy, subject to any mandatory rights provided by applicable consumer protection laws.

1. Return Period

Unless a longer or different period is required by applicable law, eligible products may generally be returned within 30 calendar days from the date you receive the product.

The return period begins when the relevant product is delivered.

If products from one order are delivered separately, the return period for each product generally begins when that product is received, subject to applicable law.

Please contact us before returning any product:

Email: info@spanxl.shop

Unauthorized returns may result in processing delays.

2. Conditions for an Eligible Return

To qualify for a standard return, an item should generally meet all of the following requirements:

• The return request is submitted within the applicable return period.

• The item is unworn and unused.

• The item has only been reasonably tried on or inspected.

• The item remains in its original and resalable condition.

• The item has not been washed or dry-cleaned.

• The item has not been altered, repaired, dyed, or otherwise modified.

• The item is free from makeup, perfume, deodorant, stains, dirt, pet hair, smoke odor, or other contamination.

• Original tags and labels remain attached where applicable.

• Original accessories and included components are returned where applicable.

• The product has not been damaged through customer use or improper handling.

Customers should take particular care when trying on formalwear to avoid makeup, cosmetics, jewelry, food, perfume, deodorant, or other substances that may damage or stain the garment.

3. Evening and Formal Dresses

Evening dresses and formal dresses should be tried on carefully and only for the purpose of determining size and fit.

A dress that has been worn to an event, party, wedding, ceremony, dinner, or other occasion will generally not qualify for a standard change-of-mind return.

Likewise, an item that has been altered, washed, dry-cleaned, stained, damaged, or otherwise used may not qualify for a standard return, to the extent permitted by applicable law.

These restrictions do not affect mandatory consumer rights relating to defective, misdescribed, or non-conforming products.

4. Wedding Dresses and Wedding-Related Formalwear

Wedding dresses and wedding-related formalwear require special care because they are often purchased for important events.

Please inspect and try on these products carefully and avoid contact with makeup, self-tanning products, perfume, deodorant, jewelry, food, beverages, or other substances that may damage the garment.

Customers should not alter, clean, repair, or otherwise modify a wedding dress before contacting us about a potential return or product issue.

Where permitted by applicable law, specially prepared, personalized, or customized products may be subject to different return conditions.

5. Dresses for Different Occasions

Our products may be suitable for weddings, evening events, celebrations, parties, dinners, formal occasions, daytime occasions, and other activities.

Customers are responsible for reviewing product descriptions, measurements, available sizes, colors, and other information before placing an order.

If a product is not suitable for a customer's preferred occasion or does not fit as expected, the item may still be eligible for a standard return if all requirements in this policy are satisfied.

6. Items That May Not Qualify for Standard Returns

To the extent permitted by applicable law, the following may not qualify for a standard change-of-mind return:

• Worn products.

• Washed or dry-cleaned products.

• Altered or modified products.

• Products with stains, makeup, perfume, deodorant, or other contamination.

• Products with smoke or other strong odors.

• Products damaged after delivery through customer use.

• Products missing required tags or components.

• Personalized or customized products where legally excluded.

• Products specifically identified as final sale or non-returnable before purchase.

• Products otherwise excluded from return under applicable law.

Nothing in this section limits mandatory statutory rights.

7. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly at:

info@spanxl.shop

Please provide:

• Your order number.

• The email address used for the order.

• A description of the problem.

• Clear photographs of the product where appropriate.

• Photographs of the packaging where relevant.

We will review the information and determine the appropriate resolution in accordance with our policies and applicable law.

Where a problem is confirmed to be attributable to our error, we will work with you to provide an appropriate remedy.

8. Return Shipping Costs

SpanxL provides free shipping on all orders.

Free outbound shipping does not automatically mean that return shipping is free.

For a standard change-of-mind return, customers are generally responsible for the cost of return shipping unless applicable law requires otherwise.

If the return is due to a defective, damaged, incorrect, or materially non-conforming product, we will address the applicable return shipping costs in accordance with the circumstances and applicable law.

9. Return Authorization and Instructions

Please contact us before sending a product back.

Do not send merchandise to an address obtained from an old shipping label, previous order, third party, or another source unless we have specifically provided return instructions.

After reviewing your request, we will provide the applicable return instructions if the return is approved.

10. Inspection of Returned Products

Returned products may be inspected after they are received.

If the returned product does not meet the requirements of this policy, the return may be rejected or a deduction may be applied where permitted by applicable law.

A customer may reasonably inspect or try on an item to determine whether it is suitable. However, use beyond what is reasonably necessary to inspect or try on the product may affect return eligibility.

11. Refunds

After an approved return has been received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method used for the purchase unless another method is required or permitted by applicable law.

The time required for a refund to appear in a customer's account may vary depending on the customer's bank, card issuer, payment provider, or other financial institution.

A refund issued by us may therefore not appear immediately in the customer's account.

12. Partial Refunds

Where permitted by applicable law, a partial refund may be issued if an item remains eligible for a refund but has suffered a reduction in value because of handling or use beyond what is reasonably necessary for inspection.

Any applicable deduction will be determined based on the condition of the returned product and applicable law.

13. Exchanges

If you would like to exchange an item for another size, color, or style, please contact:

info@spanxl.shop

Exchanges are subject to product availability.

Because inventory can change, we cannot guarantee that the requested replacement will remain available.

Where an exchange is unavailable, an eligible return and refund may be offered instead.

14. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or fulfillment.

Once an order has been processed, packed, fulfilled, or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, the applicable return procedure may apply after delivery.

15. Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package and the carrier returns it to us or our fulfillment provider, please contact:

info@spanxl.shop

Refund eligibility will depend on the circumstances, condition of the products, applicable shipping costs, and applicable law.

Where legally permitted, costs caused by an intentional refusal or failure to collect a shipment may be deducted from an otherwise eligible refund.

16. Sale and Promotional Products

Unless otherwise stated before purchase, discounted or promotional products are subject to this Return and Refund Policy.

Products specifically identified as final sale or non-returnable before purchase may be excluded from standard change-of-mind returns to the extent permitted by applicable law.

Mandatory statutory rights remain unaffected.

17. Product Appearance and Natural Variations

Photographs on our website are intended to represent our products as accurately as reasonably possible.

Actual colors may vary slightly due to lighting, photography, screen settings, device displays, and other technical factors.

Minor differences in texture, stitching, finish, or appearance do not necessarily indicate a defect.

18. Consumer Protection Rights

Nothing in this policy is intended to remove, restrict, or replace any mandatory consumer rights.

Depending on the customer's jurisdiction, customers may have statutory rights relating to defective, unsafe, misdescribed, or non-conforming products, as well as statutory cancellation or withdrawal rights.

Where mandatory law provides rights that differ from this policy, the applicable law will prevail.

19. European Economic Area and United Kingdom

Where applicable law in the European Economic Area or United Kingdom applies to a purchase, eligible consumers may have additional statutory cancellation or withdrawal rights for distance purchases, subject to applicable legal exemptions.

This policy does not limit those mandatory rights.

20. How to Request a Return

To request a return, please email:

info@spanxl.shop

Please include your order number, the product you wish to return, the reason for the return, and any relevant photographs or supporting information.

We will review your request and provide the appropriate instructions.

21. Contact Information

For questions about returns, refunds, exchanges, damaged products, defective products, or order cancellations, please contact:

SpanxL
Website: https://spanxl.shop/
Email: info@spanxl.shop

We aim to handle legitimate return and refund requests fairly, consistently, and in accordance with applicable law.