PRIVACY POLICY

 

SpanxL respects your privacy and is committed to protecting the personal information you provide when using our website, https://spanxl.shop.

This Privacy Policy explains what personal information we may collect, how we use it, how it may be shared, how we protect it, and the choices and rights that may be available to you.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy, subject to rights provided by applicable privacy laws.

1. Information We Collect

Depending on how you interact with our website, we may collect information including:

• Name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number when provided.

• Order information.

• Products purchased.

• Product preferences.

• Payment-related information necessary to process transactions.

• Account information if you create an account.

• Communications you send to us.

• Customer service inquiries.

• Information relating to returns, refunds, or exchanges.

We do not require customers to send full payment card information through ordinary email communication.

Payment information may be processed directly by third-party payment providers.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Language preferences.

• Referring website.

• Pages visited.

• Products viewed.

• Date and time of activity.

• General technical or approximate location information.

• Information concerning interactions with the website.

This information may be used for website operation, security, analytics, performance, and improving the customer experience.

3. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders.

• Process payments.

• Arrange shipping and delivery.

• Send order confirmations.

• Provide shipping updates.

• Provide customer support.

• Process returns and refunds.

• Maintain customer accounts.

• Prevent fraud.

• Detect unauthorized transactions.

• Protect website security.

• Improve products and services.

• Analyze website usage.

• Provide marketing communications where legally permitted.

• Comply with legal obligations.

• Resolve disputes.

• Enforce our policies.

• Protect our customers, business, property, and legal rights.

4. Shopify and Other Service Providers

Our online store uses Shopify or Shopify-related infrastructure to provide ecommerce functionality.

We may also use third-party service providers for:

• Payment processing.

• Order fulfillment.

• Shipping.

• Customer service.

• Website hosting and technical services.

• Analytics.

• Marketing.

• Email communications.

• Fraud prevention.

• Security.

• Returns and refund processing.

These providers may process information on our behalf or as necessary to provide their services.

5. Payment Information

Payments may be processed through third-party payment providers.

We do not ask customers to send complete payment card numbers, security codes, or passwords through email.

For your security, never send full payment card details or account credentials through ordinary customer service communications.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies such as pixels, tags, scripts, and local storage.

These technologies may help us:

• Operate the website.

• Maintain shopping cart functionality.

• Remember preferences.

• Understand website traffic.

• Measure website performance.

• Improve website functionality.

• Detect suspicious activity.

• Support advertising and marketing where legally permitted.

Depending on your location, you may have choices concerning certain cookies and similar technologies.

7. Marketing

Where permitted by applicable law, we may use your contact information to provide promotional communications about products, offers, sales, or other store information.

You may unsubscribe from promotional email communications by following the unsubscribe instructions contained in those messages.

Even after opting out of promotional communications, you may continue to receive necessary transactional communications, including order confirmations, shipping notifications, refund information, or important service notices.

8. Sharing Personal Information

We may share personal information with service providers and other parties when reasonably necessary to operate our business.

These parties may include:

• Shopify and technology providers.

• Payment processors.

• Shipping carriers.

• Fulfillment providers.

• Analytics providers.

• Marketing providers.

• Customer support providers.

• Fraud prevention services.

• Security providers.

• Professional advisors.

• Government authorities where legally required.

We do not share personal information simply because a third party asks for it.

Information is shared for legitimate business purposes, contractual performance, legal compliance, security, or other lawful purposes.

9. Legal Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with applicable law.

• Respond to lawful governmental requests.

• Respond to legal proceedings.

• Protect our rights or property.

• Enforce our policies.

• Investigate suspected fraud.

• Prevent security threats.

• Protect customers or other individuals.

10. Business Transfers

If SpanxL becomes involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy requirements.

11. Data Retention

We retain personal information for as long as reasonably necessary for legitimate business and legal purposes.

These purposes may include:

• Order processing.

• Customer service.

• Accounting.

• Tax obligations.

• Fraud prevention.

• Dispute resolution.

• Legal compliance.

• Record keeping.

• Enforcement of agreements.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their accounts and personal information.

13. International Data Transfers

Personal information may be processed or stored in countries outside your country of residence depending on the location of our service providers and business partners.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

14. Your Privacy Rights

Depending on your location and applicable law, you may have rights including:

• Accessing personal information we hold about you.

• Requesting correction of inaccurate information.

• Requesting deletion of certain information.

• Requesting restriction of certain processing.

• Objecting to certain processing.

• Withdrawing consent where processing is based on consent.

• Requesting certain information in a portable format.

• Opting out of certain marketing communications.

• Submitting a privacy complaint to an applicable regulator.

These rights may be subject to legal limitations and exceptions.

15. California Privacy Rights

If you are a California resident and applicable California privacy laws apply, you may have additional rights concerning personal information.

Depending on applicable law, these may include rights to access, correct, or delete certain personal information and rights concerning certain forms of sale, sharing, or targeted advertising.

We will respond to valid requests in accordance with applicable California law.

16. European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights.

Where applicable, personal information may be processed on legal grounds including:

• Performance of a contract.

• Compliance with legal obligations.

• Legitimate interests.

• Consent.

• Protection of vital interests.

• Other lawful grounds recognized by applicable law.

Where processing is based on consent, you may withdraw your consent subject to applicable limitations.

17. Children's Privacy

Our website is not intentionally directed toward children who are not legally permitted to make purchases or use online services without appropriate authorization.

We do not knowingly collect children's personal information in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

18. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, payment services, or other external services.

Third-party services may have separate privacy practices and policies.

We are not responsible for the privacy practices of independent third parties except where applicable law provides otherwise.

We encourage customers to review the privacy policies of third-party services before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or legal obligations.

When changes are made, we may update the "Last Updated" date at the beginning of this policy.

Customers are encouraged to review this Privacy Policy periodically.

20. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

SpanxL
Website: https://spanxl.shop/
Email: info@spanxl.shop

We will review privacy-related requests and respond in accordance with applicable law.